The client is a logistics and heavy equipment services provider managing a large fleet of vehicles and dispersed field machinery. With a workforce primarily composed of drivers and machine operators constantly on the move, the organization required a mobile-first solution that didn't rely on desktop access.
Power Apps Mobile Solution Empowering Field Operations with a Unified Interface for Maintenance and HR
MoreYeahs built a mobile-first Power Apps Canvas solution combining fault reporting and employee self-service for a logistics and heavy equipment services provider.
Overview
- Industry: Logistics & Field Services
- Engagement: Power Apps Canvas + Dataverse
- Focus: Field Maintenance & Employee Self-Service
Objectives
- Digitize incident reporting for remote field operators and drivers
- Enable real-time visual evidence collection for equipment and vehicle faults
- Combine maintenance reporting and employee self-service in a single app
- Reduce the latency between a breakdown occurring and maintenance being notified
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Customer
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Business Challenge
Reporting faulty equipment was a slow, manual process relying on phone calls or paper logs, often leading to vague descriptions of the problem.
01
Vague Fault Reports: Manual phone calls or paper logs led to vague, incomplete descriptions of equipment problems.
02
Unprepared Maintenance Visits: Maintenance teams frequently arrived at sites without correct parts due to a lack of visual proof or detail.
03
Administrative Errors: Drivers' daily time entries and leave applications were often lost or delayed, resulting in payroll errors and scheduling conflicts.
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Solution
MoreYeahs developed a custom Canvas Power App to serve as a one-stop shop for field personnel, designed with a high-contrast, large-button interface suitable for use on mobile devices in field conditions, bridging the gap between the field workforce and the back-office HR and maintenance teams.
Fault Reporting Module: Uses the device's native camera so operators can photograph damage, automatically attached to a new Case record in Dynamics 365.
Employee Portal Module: Lets users log start/end times and submit leave requests, triggering manager approval flows.
GPS Location Capture: Verifies where a fault occurred or where a time entry was logged.
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Technology
The solution was built as a Power Apps Canvas App for pixel-perfect, simplified UI tailored to non-technical field users, with Dataverse serving as the secure backend syncing directly with the organization's central business data.
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Results
Equipment downtime was reduced significantly as maintenance teams received immediate alerts with photos, allowing them to triage issues before dispatch.
01
Reduced Downtime: Immediate alerts with photos let maintenance teams triage issues before dispatch.
02
Near-100% Payroll Accuracy: Digital time entries replaced illegible paper timesheets.
03
Fast Adoption: Field operators adopted the solution quickly due to its simplicity, no longer needing to visit the office for paperwork.
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Business Impact
The engagement showed that for field workers, a simple app focused on core tasks achieves higher adoption than a complex desktop portal, with visual data proving far more valuable than text descriptions for diagnosing faults.
01
Simplicity Drives Adoption: A focused, simple app achieved higher field adoption than a complex desktop portal would have.
02
Visual Data Cuts Diagnosis Time: Photos proved more valuable than text descriptions for the maintenance department, drastically cutting diagnosis time.
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